Return to Stadium FAQs
RETURN TO STADIUM FAQ'S
What is the next game supporters can attend?
The Premier league have now confirmed that the penultimate match of the season at home to Leeds United has been moved to Tuesday 18th May with a 6pm kick off. Subject to the government confirming the roadmap of moving in to step 3, we will be able to have fans.
How many supporters will be attending?
Due to government restrictions, around 8,000 tickets will be available for the match to ensure the safety and wellbeing of supports and staff at St Mary's. This will be around 25% capacity.
Does this include away fans?
There will be no away fans in attendance on this match
What areas of the stadium will be open?
To cater for social distancing, the majority of the stadium will be open. All available blocks will be displayed during the sales process. There are several areas, including the Itchen Premium that supporters will not be able to sit in due to current Premier league protocol.
What social distancing measures will be in place in seating areas?
When booking, seats either side of your booking will be left empty as well as directly in front and behind to ensure that there are adequate social distancing measures in place. Each seat on the end of row will be unavailable to ensure there is further distance between those seated and the walking of fellow supporters up and down the aisle.
How can I attend and what will the selection process be?
Due to government restrictions, around 8,000 tickets will be available for the match to ensure the safety and wellbeing of supporters and staff at St Mary's - we have been working on a number of measures and changes designed to keep everyone safe.
Priority for purchasing tickets will be given to supporters that bought a 2020/21 Season Ticket, regardless of whether they have claimed a refund or kept a credit on their ticketing account.
To ensure that all Season Ticket holders have a fair opportunity to attend a match this season, supporters that had been due to attend the West Ham United fixture in December will be given priority access to buy tickets, with Season Ticket holders that have not yet attended a fixture this season then given priority over fans that have already attended a game.
Tickets are being sold to groups in the following order to ensure that all 2020/21 Season Ticket holders are given a fair opportunity to attend a match at St Mary's this season:
Monday 10th May at 9.30am – Season Ticket holders that had been selected in the previous ballot to attend the West Ham United fixture on Tuesday 29th December, including long-standing Season Ticket holders that had been allocated in priority groups.
Tuesday 11th May at 9.30am – Supporters that have held a Season Ticket consecutively since 2014/15 and have not attended a reduced capacity match in 2020/21.
Wednesday 12th May at 9.30am – Supporters that have held a Season Ticket consecutively since 2015/16 and have not attended a reduced capacity match in 2020/21.
Wednesday 12th May at 11.30am – Supporters that have held a Season Ticket consecutively since 2016/17 and have not attended a reduced capacity match in 2020/21.
Wednesday 12th May at 1.30pm – Supporters that have held a Season Ticket consecutively since 2017/18 and have not attended a reduced capacity match in 2020/21.
Wednesday 12th May at 3.30pm – Supporters that have held a Season Ticket consecutively since 2018/19 and have not attended a reduced capacity match in 2020/21.
Thursday 13th May at 9.30am – Supporters that have held a Season Ticket consecutively since 2019/20 and have not attended a reduced capacity match in 2020/21.
Thursday 13th May at 11.30am – New Season Ticket holders in 2020/21 that have not attended a match this season.
Thursday 13th May at 1.30pm – Season Ticket holders that have attended a match during the 2020/21 season.
All Season Ticket holders will be emailed directly to confirm which of the above categories applies to them.
If I'm not a season ticket holder, how can I purchase?
Unfortunately, it is likely that all tickets will be taken by our exisiting season ticket holder. Should any remain, the club will announce any further sales windows on Thursday 13th May
Tickets are on a rounded pro rata basis.
Can I use any credits I hold to pay?
Yes, these can be used on this match. Through the sales journey, there shall be a tick box to select.
Can I buy Hospitality tickets?
Hospitality tickets will be sold to our seasonal clients and account managers shall be contacting directly. Alternatively, they can be contacted on 02380 727 768 or at firstname.lastname@example.org
How do I select tickets?
Tickets can be purchased via your My Saints account when you qualify. Log on to your account and select the Leeds match that shall appear on your profile page. Click and you will then be able to select the area of the ground you wish to sit. Upon selecting, social distancing measures shall be automatically applied. Due to this, on this one match you will not be able to select your exact seats.
After this you shall be prompted to assign the tickets to the relevant supporter's name. Please ensure all qualify before starting the sales process.
You will then need to read our terms and conditions and code of conduct before agreeing and making payment.
A full video below shows this process:
Can I buy in groups?
Yes, in the current guidelines you will be able to purchase in groups of six from up to six different households.
How do I add people to my friends and family?
Log in to your My Saints account. Click Friends and Family on the main menu, then new and add details with your friends and family supporter number and name.
I am a disabled season ticket holder; how can I purchase?
You can select through the above lead out route on how to select tickets. Upon completion and being assigned seats, should you need to discuss any requirements, please contact the ticket office to discuss. Alternatively, you can call us on 02381 780 780 to book.
Can I sit in my Season Ticket seat?
Due to the restrictions in place and the limited seating, supporters will not be allocated their Season Ticket seat. You will be able to select the same blook subject to availability.
Can I move seats once they have been allocated?
Supporters attending must sit in their allocated seat and will not be able to transfer this.
Should the seats you have been allocated not be suitable for you due to medical requirements, please contact the Ticket Office - email@example.com
How will I receive my tickets?
Once you have purchased your ticket, you shall receive a confirmation email. From 72 hours ahead of the match, you will be able to download your ticket to your mobile or as a print at home ticket. This will be after completing a health questionnaire.
What if I cannot download my tickets?
If you are unable to download your tickets, please contact the Ticket Office - firstname.lastname@example.org in advance.
What happens should I forget my ticket(s) on the day?
You must bring your tickets to attend, failure to do so, shall mean you will not gain entry. Should you have an issue with your tickets, please contact the Ticket Office on 02381 780 780 in advance.
What if I can't attend the match due to self isolating after I purchase?
Please contact the Ticket Office - email@example.com
Do I need to complete a Covid test before attending?
This is not a requirement of attendance however we will require a questionnaire to be completed and recommend following current government guidelines should you have any symptoms
Can I transfer my tickets to someone else?
Tickets are non-transferable; therefore, you would be unable to swap this to another supporter or fixture. When attending a fixture, you will be asked to provide Photo ID before entering the stadium.
Why cant I select my specific tickets?
Due to covid measures we are applying an automatic gap of seats around each booking and as such must select through this method. This is only in place to cover social distancing measures and once these are relaxed, supporters will be able to select their seats from a full seating plan.
Where can I buy tickets?
On your My Saints account when you are eligible. To log in, please visit tickets.southamptonfc.com
What if I purchase in the wrong price point?
Supporters who attempt to purchase the wrong price point will have tickets cancelled and blocked for this match
When should I arrive at the stadium?
All supporters will have assigned times of entry on their tickets. We ask that where possible this is adhered to in order to ensure a safe and controlled entry for all supporters
Which Entrance should I use to get to my seat?
For this match, our usual turnstiles are not in use. This is to ensure you are not entering/pushing through turnstiles used by other supporters and to extend our concourses to help with ventilation. There will be four entrances that are set up around the stadium where hand scanners will be used. (see map). The relevant entrance for your block will be printed on your tickets. You must then enter via this gate.
Blocks 14-26 - Blue
Blocks 27-39 - Purple
Blocks 10-13 - Yellow
Blocks 1-4 & 40-48 - Pink