Supporter Services

Frequently asked Questions

Arrival Time

Turnstiles will open approximately 1 hour and 30 minutes before kick-off. We would recommend arriving with plenty of time to spare to prevent last-minute queues!

Away Allocations

Because of the rules governing allocations of away tickets, it isn’t always possible for the club to take the maximum allocations, especially if we don’t think we would sell all of the tickets. We take many factors into consideration, such as previous attendances at that ground, time and date of the fixture, whether the game has been selected for live TV coverage etc. We always try and take as large an allocation as possible, but we do have to be sensible about which allocation we decide to take due to the financial penalties incurred should we not sell the full allocation taken.

Bag Policy

We recommend that you do not bring any bag larger than an A4 piece of paper. All bags brought into the stadium are subjected to a search prior to entry.


The general rule is that small personal cameras are allowed, but anything with an additional lens such as a DSLR is prohibited. Photographs taken are for personal use only.


St Mary's Stadium is now fully cashless and therefore we only accept payments by card. We do also accept Apple Pay and Google Pay.

Charity Request

For requests, please contact

Donate to Saints Foundation

Donating directly to the Saints Foundation online via is a great way to support the Foundation on a one-off basis, regularly or for a specific event.

All money raised on JustGiving comes directly to the Saints Foundation.  Don’t forget to claim Gift Aid – this means an extra 25% of your donation can be added at no cost to you!

Thank you in advance for your support, we rely on regular donations to enable our projects to continue. By choosing to make a monthly or one-off donation, you’ll be making a real difference to the lives of disadvantaged young people and vulnerable adults. To find out how you can get involved with the Saints Foundation click here.

Host Family

If you would like information on becoming a host family, please contact us via

How to get here

We recommend viewing our Visiting Supporters Guide here.

Lost Property

If you have lost anything at one of our home matches, or events, please contact Main Reception on or 02380 727 700. 


Home mascots are randomly selected from all Junior Season Ticket Holders / Members of the appropriate age approximately 4 weeks before each fixture.

However there are opportunities to become mascot for away fixtures – applications are posted on our website when they are available to apply for.

Matchday Dedications

Please view our dedicated Matchday Dedications page here.

Matchday Programmes

If you are unable to purchase a matchday programme on a matchday, you can purchase online via Ignition Sports Media.

Reporting an incident/poor behaviour

On the day, please report any incidents or poor behaviour to a steward, who will take appropriate action. Alternatively, please text ‘SFCReport’ to 60060 with a description and location of the incident, at the time of the incident.

Saints Store

You can view the FAQs relating to our shop here.

Southampton Hospitality

If you have any questions regarding our Hospitality, you can contact our Hospitality Team via

Soccer Schools

We run coaching courses for children aged 2-13 years old. All of the information about these courses can be found here.

We also have a parent’s guide for those who book onto courses here.


We are not able to store personal items on a matchday, so we would recommend making alternative arrangements prior to your arrival.

Small bags can be brought in, subject to a security search, and stored under your seat providing they do not cause an obstruction or trip hazard


You can view the ticketing FAQs here.

SOUTHAMPTON, ENGLAND - SEPTEMBER 16: A general view ahead of the Carabao Cup 2nd round match between Southampton FC and Brentford FC, at St. Mary's Stadium on September 16, 2020 in Southampton, England. (Photo by Matt Watson/Southampton FC via Getty Images)