Supporter Services

inside st mary's

ACCESSIBLE TOILETS

There are accessible toilets in every stand - for both right and left hand transfer. We also have accessible facilities outside of the stadium near the Ticket Office and Saints Store which are available on both matchdays and non-matchdays. If you are visiting our hospitality or corporate areas, there are accessible toilets available near each suite.

Please note that most of our accessible toilets are fitted with RADAR locks and disabled supporters/ guests will need to bring their RADAR key to access the facilities. If you do not have a RADAR key these can be purchased from local councils, shop-mobility schemes, and online Disability Rights UK. Should you find yourself without a key please approach an Accessibility Steward on a matchday within the area who will be happy to help. On a non-matchday, please speak to a member of staff, who can get in touch with our Disability Liaison Officers.

CHANGING PLACES FACILITY

We are pleased to be able to offer the use of our Changing Places Facility. Supporters or guests in need of this facility are encouraged to contact our Supporter Services Team for full information. We can then ensure you have easy access to the facility as and when required.

SAINTS STORE

Our Saints Store is open Monday – Saturday, and on matchdays. Entrance and exit points are via a flat surface through automatic doors. There are also lowered counters and hearing loops available in store.

If you require any assistance whilst in the Saints Store, you are more than welcome to speak to a member of staff.

FOOD AND REFRESHMENTS

All fixed catering outlets have a lower counter for wheelchair users and supporters that find the lower level more easily accessible.

Menus are available in large print for supporters that are visually impaired. Please feel free to request these at any of our fixed outlets – they are printed on matt paper to prevent glare and can be taken away to peruse. If you would like us to send you a copy in advance of your visit, please do get in touch.

Enablers with supporters on the raised wheelchair decks will have access to concourse areas for half time refreshments. An Accessibility Steward or a member of the Supporter Services Team may assist with the purchase of refreshments if needed – if you would prefer to request assistance prior to the match please contact us on 02380 711 980 or email supporterservices@saintsfc.co.uk.

We are now a cashless stadium and therefore we can only accept card payments. This is now in place for the convenience, as well as the health and safety of supporters, guests, and staff.

HEARING LOOPS

Hearing loops are available in our Ticket Office, Club Shop, Reception, Catering Units and Lounges.

MATCHDAY ENTRANCES

On a matchday there are accessible entrances at each turnstile for use by any supporter that needs them – if you prefer to use this entrance please advise one of our stewards located at the turnstile.

SENSORY ROOM

Our Sensory Room provides a calming environment for supporters of all ages with sensory differences, or who may find the atmosphere of a football stadium challenging for their first visits

Places in the Sensory Room will be available for all first team fixtures and are subject to availability. Proof of eligibility, in the form of a letter from a doctor/consultant or similar, may be required.

Any supporters who feel they can benefit from the Sensory Room are encouraged to contact Aaron, our Disability Liaison Officer on 02380 711980 or supporterservices@saintsfc.co.uk.

We can also work with individuals and families that may benefit from pre match stadium visits, a photo journey, or other tools and assistance that can help to overcome any challenges of their first matches.

SUPPORTERS WITH MEDICAL AND DIETARY REQUIREMENTS

If you require any medication, equipment or have any dietary requirements, please contact our Supporter Services Team on 02380 711 980 or email supporterservices@saintsc.co.uk.