ORDER HELP

NEW VISITORS GUIDE

Welcome to the new Southampton Football Club Online Store. We have a wide selection products for you to buy, all of which are official club merchandise, and available to you 24 hours a day, 7 days a week. Our aim is to make sure that ordering items from Southampton FC is as easy as possible.

If you have any issues please email customerservice@saintsfc-store.co.uk and we will respond to your query as quickly as possible.

*Matchday opening times may vary please call for details.

 

DELIVERY TIMES 

  • UK Standard delivery - 3 to 5 working days from despatch (Personalised orders may delay despatch time in busy periods by an extra 5 working days)
  • International Standard Delivery 5-14 working days (Personalised orders may delay despatch time in busy periods by an extra 5 working days)

 

DELIVERY COST 

Product Order Value

UK Priority

UK Standard

EU

Rest of the World

Up to £10

£8.50

£5.00

£5.00

£10.00

£10.01 to £70

£8.50

£5.00

£7.50

£12.50

£70.01 +

£8.50

Free

£7.50

£12.50

Please see terms for full delivery details here

 

CLICK & COLLECT (CURRENTLY UNAVAILABLE) 

Place your order online and select the Collect in Store option at checkout and choose the store you wish to collect your order from.

We will contact you via email on the day your order is ready to collect. Order before 10pm and collect the next working day. You will have up to 7 working days to collect your order. If you have not collected your order after 7 days it will be sent to our Returns Department and you will be refunded. Please note that customised products cannot be exchanged or refunded. Squad numbers correct at the time of publishing. Southampton FC holds no responsibility for subsequent change to squad numbers or if a player is transferred.

 

Saints Stadium Store opening hours:

Monday to Friday - 10am - 4pm

Saturday - 10am - 4pm 

Sunday - closed 

Britannia Rd, Southampton SO14 5FP

02380 711 973

Times may vary due to home matches. The Stadium Store will be closed during all home matches. 

  

FAQs

 

I have an account on southamptonfc.com and a different account for store.saintsfc.co.uk, which account do I log-in with?
You can use either account but it’s best to log-in using your southamptonfc.com account details and this will become your main account

I only have a log-in for store.saintsfc.co.uk and not southamptonfc.com, do I need to create a new account?
No you don’t, your old store account is now your main Southampton FC account.

I have a southamptonfc.com log-in but no store account, how do I log-in to the new online store?
You can use your log-in using your main account on the store, happy shopping!

I have an account for store.saintsfc.co.uk but have forgotten my password, what do I need to do?
If you have forgotten your password, click ‘My Account’ and then click the ‘forgotten password’ link. Here you can re-set your password. 
Click the forgotten password link on log-in.

I do not have an account for either southamptonfc.com or store.saintsfc.co.uk, how do I create a new account?
Shop for your products and when you go to check out there is an option to create an account or check out as a guest.

How do I get discount code?
To receive special discounts, you need to agree to marketing preferences.

Are there any promotions at the moment?
Yes, if you buy this season's kit shirt and you get this season's kit shorts at 50% off.
Offer is valid from 27th September - 10th October 2021 inclusive.
This season shirts include the Home 2021/22 Shirt, Away 2021/22 Shirt, Third 2021/22 Shirt and Home/Away/Third Goalkeeper Shirt.
This season shorts include the Home 2021/22 Shorts, Away 2021/22 Shorts, Third 2021/22 Shorts and Home/Away/Third Goalkeeper Shorts.
This offer applies to adult and junior shirts and shorts.
Discount applies on the checkout page.
Any refunds take into account this discount.

Do I get a member/season ticket discount?
Add your ticket account to your main account to receive season ticket and member discounts. To do this click on your name, there will be a link to pair with your ticketing account. Please note once linked the discount will take 24 hours to show

My Season Ticket or Membership discount is not showing?
You must be logged in for your discounts to show. Check that your ticket account is linked to your main account. If you are logged in and your discounts still do not show please contact us via customerservice@saintsfc-store.co.uk
            
I have received a discount from Southampton FC, where can I enter my code?
Once you have selected your chosen items, click on the view basket item. Above the price in the summary section there is text in red saying “add discount code”. Put in your code and the discount will appear in the basket.

Can I personalise my shirt with my name and favourite number or a squad player name and number?
All playing kit shirts can be personalised. These are denoted with the personalise tag. Once you click on the shirt you can select a player or create your own and then enter in your details. Please note it is the supporters responsibility to spell names correctly. Please check you are entering the correct details at time of purchase. We cannot give refunds or exchanges on personalised or hero printed kits even if that player subsequently leaves the club or his squad number changes during his career at Southampton.

 

RETURNS

 

Returns can be made by sending the items to:

Prolog Fulfilment – Phase 1

Returns Department

Sherwood Park

Annesley

Nottinghamshire

NG15 0DJ

When returning the item by post we would advise that you send the goods by special delivery. As we cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty.

Please allow 7-10 business days for the processing of returns.

We reserve the right to refuse a refund or exchange if it appears that the item has been tampered with, incorrectly washed, or subjected to more than reasonable wear and tear. This does not affect your statutory rights.