Season Tickets: FAQs on applying credits

By SFC Media time Wed 24 Jun Tickets

With Season Tickets for Southampton Football Club’s 2020/21 campaign now on sale, fans have been asking us how they can apply credits from their 2019/20 Season Tickets.

For safety and security reasons, we cannot allow supporters to use the credits of friends and family online. You can only use credits from your 2019/20 Season Ticket against your own 2020/21 Season Ticket.

If you’d like to buy multiple seats and use credits on multiple accounts, there are two options:

               - Request a call back here so that we can contact you by phone and talk you through the process

               - Or, you can pay using one set of credits then request refunds or donate for the others by filling in the form here.

We apologise for any inconvenience caused due to the stadium site and ticket office being closed in the current climate and are working through all enquiries at the present time. Please do remember the renewal deadline is open until Tuesday 1st September. You can find more information on how you can use your credits below:

How do credits work?

All 19/20 season ticket holders have had 4/19's of their ticket value added to their accounts. Those who bought later or half season tickets have had credits proportionately to the number of games their ticket covered. Any credits gained from selling your seat on the ticket exchange or through our referral bonuses have also been added to your account. This can be used when making payment by selecting credits at the point of sale. You can then use credits and pay the remaining balance with card. Should you request a direct refund or to donate your credit to the Saints Foundation, your credit shall be removed. If you purchase your season ticket using credits, but also request for a donation or refund, the donation or refund shall not take place.

Can I use someone else's credits?

You can only use your own credits when purchasing online. If purchasing via contact form, you will be able to use other family members credits as long as their seat is also being purchased. If you are looking to use friends' credits, they will need to email us to give authority.

Credits are non-transferable and you will not be able to use these for any accounts where the seats are not being purchased.

How does the 3 month instalment plan? Can I use credits with this?

We now have a 3 month instalment option to split your payments in three. This requires no Credit check and is at no extra cost. You can apply for this online or by requesting a call back. At the point of selection, you will have to pay the initial 30% of the cost of your tickets. The remaining 35% will be due on 31st August 2020 with the final 35% due on 30th September 2020. You must apply for this by Friday 21st August.

Due to the online functionality not automatically working with credits, for any supporters with credits who will be using this option, unless you select for a refund or a donation, after you have set up your instalments, we will then remove the credits from the third instalment. We shall take into account the credits on each account that are assigned seats in your purchase.

Click here for more FAQs on memberships and season tickets

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